Dotfive has completely redeveloped the South-West Fire & Rescue Services' regional Internet and intranet systems, comprising of large-scale, sophisticated document and content management.

The system we developed provides a centralised system for regional communication and collaboration, with versioned document tracking; publication to various groups and also to the public frontend of the website; management of events, web pages, and contacts; a system of email alerts; forums; and more.

• Develop a brand new Intranet system for the Fire & Rescue Services
• New system to include state-of-the-art document management system
• Track all documents on the system from creation through to publication
• Standardise on one type of uniformed approach
• Email alert system to alert document owners/trackers about change

Dotfive managed the full life cycle, from producing initial proposals and getting them approved by the government, through to delivering training courses to key members of staff. During the project we worked closely with key stakeholders throughout the region, and also the Chief Fire Officers' Association (CFOA), which is a national organisation.

Not only did our solution exceed the expectation level of the Fire & Rescue Services, but we also completed on time and within budget.

• Currently saving each service area approximately £160,000 per year in staff time
• Legally-required document audit trail to track how a document changes over its lifecycle
• Scalable solution that can be replicated elsewhere in the country
  

After further support and consultancy, a second phase of the project has been approved in 2010, with the ambition of adding further features. The project is also intended for national rollout to the rest of the UK's regions.